Customer Testimonials

I had a fantastic experience at Webb! From start to finish, the entire process was smooth, easy, and stress-free. A huge thank you to James for going above and beyond to make sure everything went perfectly. He was professional, knowledgeable, friendly, and genuinely cared about making the experience a great one. James took the time to answer all my questions, never made me feel pressured, and made the whole car-buying process enjoyable. It’s refreshing to work with someone who truly values customer service. If you’re looking for a vehicle, I highly recommend Webb, and definitely ask for James! ... Read More

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Google - Nov 13, 2026

I had a fantastic experience at Webb! From start to finish, the entire process was smooth, easy, and stress-free. A huge thank you to James for going above and beyond to make sure everything went perfectly. He was professional, knowledgeable, friendly, and genuinely cared about making the experience a great one. James took the time to answer all my questions, never made me feel pressured, and made the whole car-buying process enjoyable. It’s refreshing to work with someone who truly values customer service. If you’re looking for a vehicle, I highly recommend Webb, and definitely ask for James! You won’t be disappointed!

Sergio is one of the best salesman i have ever d3alt with honest and fast great place and very helpful highly recommend see Sergio

Not kept up to date on what’s going on with Vehicle. Sat around all day waiting on call, only to find out car has been done for hrs.

Excellent customer service!

Love Webb Chevys Service Department. Devin & Mogan are my FAVORITES. Always eager and on board for helping the customer. I've bought 6 cars from this dealer and I will continue to be a loyal customer. Sales Department to list a few Will and Mike always a big help with just questions or selling me a car. Always get 5 STAR SERVICE at Webb Chevy in Plainfield.

spent nearly 2 hours there. got oil change and tire rotation plus the rear camera recall. Almost 90 minutes was waiting on the recall job that was never done for some mysterious reason. Now they want me to come back but are insisting on a diagnostic which is their way of milking me for more money. no thanks

Last minute appointment went well and service was excellent!

Specifically requested Sergio Martinez as our Sales Representative as previously he has been so helpful when we have visited. He was amazing in assisting us in choosing our Silverado and we were able to get exactly what we wanted. Also, Marcin Dobski made the final purchase paperwork a breeze. Couldn’t ask for a better buying experience. Thank you!

My husband have a chevy cruise 2016( one of the worst) arter one year he change the water pomp twice he always take the car to the dealer , every year he have to fix something mayor , this year the car was leaking oil he fix a lot stuff and spend 4000 the oil leak continue he took it to the dealer and he have to pay another diagnosis and they put dye for another $250 ( to find the leak) finale they told him that he need a new engine . I went to a real mechanic and he told us the car was leaking ... Read More

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Google - Nov 5, 2026

My husband have a chevy cruise 2016( one of the worst) arter one year he change the water pomp twice he always take the car to the dealer , every year he have to fix something mayor , this year the car was leaking oil he fix a lot stuff and spend 4000 the oil leak continue he took it to the dealer and he have to pay another diagnosis and they put dye for another $250 ( to find the leak) finale they told him that he need a new engine . I went to a real mechanic and he told us the car was leaking from the turbo . We always tough the dealer know more. They don’t want fix your car they want sell another piece of junk .. we decide keep the car after spending 4000 . No more Chevy again thank good he bought a Subaru. Be careful when you buy a car and have a second opinion before take your car to the Chevy dealer it’s not always the best

Sergio was great in helping us purchase our new vehicle and Ryan was friendly and informative. Overall great experience

Very nice service agent and quick service

Great people willing to listen and help you fix your vehicle’s problems. Clean and professional offices and service areas.

Service was quick and good. I would highly recommend them.

Greated with smiles. Salesman (Jim) was excellent to work with. Explained difference between different vehicles we looked at. Webb Chevrolet in Plainfield is the right place to get your vehicle at.

Love your friendly staff. Very thorough and helpful. Nice to see Sergio. Meagan had helped me with my screen

Thoroughly good group of people.

Very unhappy with entire experience !! Car brought in for sunroof not working and very musty odor in car that started once the roof stopped working. Samantha, service advisor initially called me at 6am to discuss the car issues which was way too early to be calling a customer. Samantha called me several times getting in way too much technical detail about what the mechanics were trying to do. I did not have that much time to sit and listen to her ramble. Charged $200 for a leak water test !! The sunroof should have been repaired and then see if that fixed ... Read More

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Google - Oct 28, 2026

Very unhappy with entire experience !! Car brought in for sunroof not working and very musty odor in car that started once the roof stopped working. Samantha, service advisor initially called me at 6am to discuss the car issues which was way too early to be calling a customer. Samantha called me several times getting in way too much technical detail about what the mechanics were trying to do. I did not have that much time to sit and listen to her ramble. Charged $200 for a leak water test !! The sunroof should have been repaired and then see if that fixed the issue. Mechanics didn't even bother to move a small pile of books/important papers on my backseat floor which were then wet/damaged from the water test !! Very unhappy with this entire experience. Instead of all of the rambling from Samantha, she should've simply suggested to fix the sunroof and see if that takes care of the odor problem without charging me $200 to dump water into my car!! Very unhappy !!

Very good service, I recommend it.

My experience with Jim was fantastic. He was incredibly professional, understanding, and worked with me seamlessly throughout the process of purchasing my car. I would recommend Webb Chevy if you experience any headaches as I did before coming here. They’re upfront and honest and will do their best to get you a reliable vehicle. I love my new vehicle, great miles, runs great and no issues whatsoever. Thank you Webb Chevy team, Jim and Maya for all your help with my car purchase.

Been doing business with Web Chevy for a long time in Plainfield trading in a car they offered me 9004 turned around and sold it for 19,000 then I went back to trade in another car. They lowball me offer me 5500 for my truck that I just recently purchased a couple years back for 16,000, I have bought over eight cars from this dealership. They are all about making their money but really not giving you a good deal Talking about you are part of the web Chevy family.

Webb chevy is great. I got the car I wanted and the team is great. Big shout out to Patrick R for everything!

I cannot say enough wonderful things about my experience with my Service Advisor, Angus. He ALWAYS goes above and beyond to ensure that my son and I feel welcomed, valued and taken care of. His professionalism, knowledge, kindness and genuine concern makes an incredible difference. Angus takes pride in what he does and he treats people with respect, patience and a personal touch. He makes each service experience so much easier and enjoyable and he ALWAYS puts my mind at ease. Webb Chevrolet is fortunate to have Angus on its team. My son and I appreciate the outstanding service, the ... Read More

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Google - Oct 24, 2026

I cannot say enough wonderful things about my experience with my Service Advisor, Angus. He ALWAYS goes above and beyond to ensure that my son and I feel welcomed, valued and taken care of. His professionalism, knowledge, kindness and genuine concern makes an incredible difference. Angus takes pride in what he does and he treats people with respect, patience and a personal touch. He makes each service experience so much easier and enjoyable and he ALWAYS puts my mind at ease. Webb Chevrolet is fortunate to have Angus on its team. My son and I appreciate the outstanding service, the trust and the concern. If you're looking for a dealership where you can feel comfortable and confident that you're in good hands, I highly recommend Webb Chevrolet. Thank you Angus and Webb Chevrolet for always being amazing and making each visit a great experience for my son and me. We truly appreciate you! 💜

Excellent & prompt service! Very clean waiting room and friendly staff.

My car was in the shop for 6 days because there was loss of communication between the dealer and extended warranty company. I had to call the warranty company to find out papers was not sent properly and then had to conduct a 3 way call to get the claim paid so I could get my car back. I was also told my out of pocket pay was less then what I was charged.

Very friendly and professional service!

WEBB CHEVY IS THE BEST DEALERSHIP EVER EXCELLENT SERVICE ALL THE TIME RYAN BAKER & JAMES CECI ARE THE GREATEST SALES MANAGER I WOULD RECOMMEND ANYBODY TO PURCHASE THIER NEXT VEHICLE THIER THANK YOU SO MUCH WEBB CHEVY PLAINFIELD FOR YOU EXCELLENT CUSTOMER SERVICE YOU ALWAYS PIT YOUR CUSTOMER FIRST

Samantha is absolutely incredible! She was understanding, communicative, and overall just amazing! She made sure everything was taken care of and truly made what could have been a stressful experience SO much easier!

Fast and took care of the paperwork with my company Fleet department. Which made it very enjoyable.

Web Chevrolet, the experience was fantastic

I had an excellent experience at Webb Chevrolet in Plainfield, thanks to my service representative, Samantha Jordan. She did an outstanding job and was professional, courteous, and respectful throughout my visit. Samantha assured me that everything would go smoothly, and her friendly approach made me feel comfortable and valued as a customer. I truly appreciated her attention to detail and the care she took to make my visit a positive one. It was a pleasure working with her, and I highly recommend Samantha and the team at Webb Chevrolet!

Friendly service for my chevy.Stopped in for a oil change.No appointment .

Angus, is a great service writer, and service was good but however the tech got sealant all over the left front corner of my bumper but otherwise great sales and service shot out to or sales rep Jim

Very professional customer service. Was in and out in about an hour.

Jimmy was great to work with! Highly recommend getting a great deal from them!

So I came on a rainy day. The salesman Jimmy was a champ. I test drove 3 vehicles and he didn’t mind at all. I finally decided on a vehicle and five hours later I was the proud owner of the vehicle I originally came to see. The next day as I was walking around my new vehicle and noticed the entire roof was scratched and there was a small hole over the passenger door. I called Jimmy and expressed my frustration. He spoke with his manager and they told me they would repair the roof at no cost to ... Read More

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Google - Oct 8, 2026

So I came on a rainy day. The salesman Jimmy was a champ. I test drove 3 vehicles and he didn’t mind at all. I finally decided on a vehicle and five hours later I was the proud owner of the vehicle I originally came to see. The next day as I was walking around my new vehicle and noticed the entire roof was scratched and there was a small hole over the passenger door. I called Jimmy and expressed my frustration. He spoke with his manager and they told me they would repair the roof at no cost to me and they gave me a loaner vehicle to drive in the meantime. My vehicle was finished in less than a week. Webb Chevy took great care of me and Jimmy is the best salesman!!!

Always a positive experience at Webb Chevy! Samantha, in particular, makes the appointment run smoothly.

Angus took care of me and my vehicle, got me set up, directed me to the waiting area, had me in and out in a timely manner

I’m so happy with my service advisor Samantha Jordan!! She always goes the extra mile!! It’s great to have a trustworthy source when it comes to repairs!

Kinda crazy though that a place that said they open at 6 am can’t answer any phone calls at 7 and no one is available…

I had a great experience with Jimmy helping me through buying my Chevy Silverado! Everyone was very kind, and very helpful. I recommend going there for your next purchase of vehicle !

I highly recommend Webb Chevy as the employees are very kind, helpful, and makes it such a breeze to buy your vehicle! Shoutout to Jimmy for staying in contact with me for over a month while I decided on which truck I wanted. I absolutely love my white Chevy Silverado! Thanks guys

The car was brought in on Thursday 9/24 in the afternoon to be serviced on Friday. Found out that the strut that was just replaced was going bad. We found this out on Friday and made an appointment to bring the car in again on Monday, 9/28 for a scheduled appointment on Tuesday. We brought the car in on Monday around 3:30 pm. We found out at 4:15 pm on Tuesday that it was never looked at even with a scheduled appointment. We found out only because my husband called. Never received a phone call prior to this. Car was serviced on Wednesday and ... Read More

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Google - Oct 1, 2026

The car was brought in on Thursday 9/24 in the afternoon to be serviced on Friday. Found out that the strut that was just replaced was going bad. We found this out on Friday and made an appointment to bring the car in again on Monday, 9/28 for a scheduled appointment on Tuesday. We brought the car in on Monday around 3:30 pm. We found out at 4:15 pm on Tuesday that it was never looked at even with a scheduled appointment. We found out only because my husband called. Never received a phone call prior to this. Car was serviced on Wednesday and picked up on Wednesday. And we still had to pay an additional service fee close to $400.

If I could give negative stars for how bad the service was at Webb Chevy Plainfield I would. My car sat at the dealership for just under a month, communication was horrible with trying to figure out what was happening or why it was taking so long. Ultimately I ended up waisting $1,000 without anything getting resolved. I took it to another car repair shop and within 3 days had the vehicle fixed with my extended warranty covering nearly all of it, because they were more than half what Webb Chevy Plainfield had quoted me!! Very unhappy with the service department and ... Read More

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Google - Oct 1, 2026

If I could give negative stars for how bad the service was at Webb Chevy Plainfield I would. My car sat at the dealership for just under a month, communication was horrible with trying to figure out what was happening or why it was taking so long. Ultimately I ended up waisting $1,000 without anything getting resolved. I took it to another car repair shop and within 3 days had the vehicle fixed with my extended warranty covering nearly all of it, because they were more than half what Webb Chevy Plainfield had quoted me!! Very unhappy with the service department and communication, will do my best to share my experience whenever I can.

I’m extremely disappointed with my recent experience at Webb Chevy of Plainfield, especially as a returning customer. I’ve purchased a Corvette from them before and have used their service department many times. My wife and I came in seriously interested in purchasing a C8 Corvette and wanted a quick 5–10 minute drive to compare it to our C7. I was told I could not test drive it with my wife. Instead, a dealership employee had to ride with me, and then my wife could ride separately with that employee. She wasn’t driving and wasn’t comfortable riding alone ... Read More

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Google - Sep 14, 2026

I’m extremely disappointed with my recent experience at Webb Chevy of Plainfield, especially as a returning customer. I’ve purchased a Corvette from them before and have used their service department many times. My wife and I came in seriously interested in purchasing a C8 Corvette and wanted a quick 5–10 minute drive to compare it to our C7. I was told I could not test drive it with my wife. Instead, a dealership employee had to ride with me, and then my wife could ride separately with that employee. She wasn’t driving and wasn’t comfortable riding alone with someone she didn’t know. I understand protecting a high-value vehicle, but they had my driver’s license, insurance information, and my approximately $70,000 car in their parking lot. I was also prepared to pay cash. After pushing back, they offered to make an exception, but by that point the experience had already soured. The salesman himself was fine. My issue was with Patrick, who came over afterward. When I decided I wanted to leave, his attitude and facial reaction made the situation even more uncomfortable. What concerned me most was that I asked to have my driver’s license information removed from their system and was told they would not remove it. That raises a legitimate privacy concern for me, especially since I decided not to proceed with the purchase. As a previous Corvette customer who came back ready to potentially buy another one, I expected a much better experience. Unfortunately, I won’t be returning.

Hey we damaged your brand new truck while getting an oil change, here is an equinox to drive while we take a month to repair your truck now…….. where is the ladder supposed to go? Tie it behind me??? Most unprofessional encounter ever, like we were in the wrong here, while left side bed was totaled while in their possession, repair is not even close to being satisfactory, visible seams , also discoloration around the seams.

> I brought my 2025 Chevrolet Silverado High Country to this dealership for an OIL CHANGE. I got it back after the entire left side of the bed had been severely damaged. I didn't bring my truck in for body work or collision repair. I brought it in for routine maintenance. While the truck was in their possession, the left side of the bed was badly damaged, turning a simple oil change into a major repair situation. The dealership repaired the damage and has now returned the truck to me, but after inspecting it closely, the repair is visibly not ... Read More

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Google - Sep 12, 2026

> I brought my 2025 Chevrolet Silverado High Country to this dealership for an OIL CHANGE. I got it back after the entire left side of the bed had been severely damaged. I didn't bring my truck in for body work or collision repair. I brought it in for routine maintenance. While the truck was in their possession, the left side of the bed was badly damaged, turning a simple oil change into a major repair situation. The dealership repaired the damage and has now returned the truck to me, but after inspecting it closely, the repair is visibly not right. There are scratches, marks, and imperfections in the repaired area that can clearly be seen under proper lighting. I have photos documenting exactly how the truck looked immediately after they returned it to me. This is a 2025 Silverado High Country that did not have this body damage when I brought it in for an oil change. Now, because of something that happened while the dealership had possession of my truck, a large portion of the truck has required body and paint work. I also have to consider what happens when I eventually trade or sell the truck. I should not be the one left potentially losing money because my 2025 High Country was damaged while being serviced by the dealership. I did nothing to cause this damage. I have asked the dealership to address the financial impact this incident has caused and provide reasonable compensation. They have not been willing to compensate me or fully make this situation right. They seem to expect me to simply take the truck back and be satisfied, even though the repair itself still has visible problems. Accidents can happen, but what matters is how a business responds afterward. I expected the truck to be restored properly, full transparency and documentation regarding what happened and the repairs performed, and a reasonable resolution for the situation they put me in. Instead, I brought a 2025 Silverado High Country in for an oil change and ended up with a truck that required major body repair and still has visible imperfections after being returned to me. I strongly recommend taking detailed photos and video of your vehicle before leaving it here for service. I will update this review if the dealership decides to fully address the remaining issues and make this right. Photos are from left and right side of the truck, one transition smooth, other has a visible seam and discoloration around it. You can even see it clearly in the dark. You don't need an expert to tell the truck had major repair done to it now.

They were professional Maya was good at helping us also Rich he explained everything to us in details They didn't force stuff for us to buy that we can't afford that was a big plus

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Bought my 26 Tahoe from Webb a great salesman. Went in today for my first oil change. My appointment was scheduled for 10am. Took their shuttle to kill time. No phone call or updates 3 hours later I ended up taking an Uber back to get my car. Before I took the Uber I tried calling the service department multiple times for an update no answer so I called the sales and he got thru to service. Once the service advisor Megan called back she was very rude and unprofessional. Apparently, customers time is not valuable. 3 hours for an oil change with ... Read More

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Google - Aug 29, 2026

Bought my 26 Tahoe from Webb a great salesman. Went in today for my first oil change. My appointment was scheduled for 10am. Took their shuttle to kill time. No phone call or updates 3 hours later I ended up taking an Uber back to get my car. Before I took the Uber I tried calling the service department multiple times for an update no answer so I called the sales and he got thru to service. Once the service advisor Megan called back she was very rude and unprofessional. Apparently, customers time is not valuable. 3 hours for an oil change with no updates. Why even make a scheduled appointment?

I dropped off in Webb Chevy my 2024 Chevrolet Silverado for an oil change and to diagnose a check-engine light. Since the truck has more than 36,000 miles, the manufacturer’s warranty had expired, but I explained that I still had an active extended warranty. The next day, I called for an update and was told that a battery cable had come loose, that the warranty would not cover it, and that the repair would cost approximately $400. Because I needed my truck fixed, I authorized the repair and was told it would be ready by 4:00 p.m. When I arrived, they told ... Read More

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Google - Aug 28, 2026

I dropped off in Webb Chevy my 2024 Chevrolet Silverado for an oil change and to diagnose a check-engine light. Since the truck has more than 36,000 miles, the manufacturer’s warranty had expired, but I explained that I still had an active extended warranty. The next day, I called for an update and was told that a battery cable had come loose, that the warranty would not cover it, and that the repair would cost approximately $400. Because I needed my truck fixed, I authorized the repair and was told it would be ready by 4:00 p.m. When I arrived, they told me the repair was almost finished and asked me to wait 15 minutes. About 20 minutes later, they informed me that the repair had been unsuccessful and that they needed more time to investigate the actual problem. Since I rely on my truck for work, I paid for the oil change and took it elsewhere. I made an appointment with another Chevrolet dealership and dropped off the truck on Friday at 2:00 p.m. They correctly diagnosed the problem, obtained approval from my extended-warranty provider, and had the truck repaired by Saturday at 1:00 p.m. I paid only the $100 warranty deductible. I’m very disappointed with the first dealership’s incorrect diagnosis, failed repair attempt, poor communication, and claim that my warranty would not cover the problem. Thankfully, the second dealership handled everything quickly and professionally.

We bought our 2023 Tahoe there new in July 2023 along with a service contract to cover oil changes and tire rotations. We have had. Issues with their service department off and on since then, including the fact that they have repeatedly tried to charge us until I remind them of the service contract each time which is in their computer system! On September 29, 2025 they performed recall service on our vehicle regarding the 6.2 V-8 engine which required changing the oil to OW40 and all future oil changes. Our service contract has expired so today we had a local business change our oil. ... Read More

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Google - Aug 17, 2026

We bought our 2023 Tahoe there new in July 2023 along with a service contract to cover oil changes and tire rotations. We have had. Issues with their service department off and on since then, including the fact that they have repeatedly tried to charge us until I remind them of the service contract each time which is in their computer system! On September 29, 2025 they performed recall service on our vehicle regarding the 6.2 V-8 engine which required changing the oil to OW40 and all future oil changes. Our service contract has expired so today we had a local business change our oil. Imagine my shock when I pulled my last two Repair Orders from Webb’s to show them what type of oil was needed and I see that Webb’s had gone back to using OW20! When the recall was completed they were required to place a green cap on the engine to remind them to use OW40. The cap is there but they ignored it and used the cheaper incorrect OW20. DO NOT TRUST THEM TO SERVICE YOUR VEHICLE!!

We bought our 2023 Tahoe there new in July 2023 along with a service contract to cover oil changes and tire rotations. We have had. Issues with their service department off and on since then, including the fact that they have repeatedly tried to charge us until I remind them of the service contract each time which is in their computer system! On September 29, 2025 they performed recall service on our vehicle regarding the 6.2 V-8 engine which required changing the oil to OW40 and all future oil changes. Our service contract has expired so today we had a local business change our oil. ... Read More

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DealerRater - Aug 17, 2026

We bought our 2023 Tahoe there new in July 2023 along with a service contract to cover oil changes and tire rotations. We have had. Issues with their service department off and on since then, including the fact that they have repeatedly tried to charge us until I remind them of the service contract each time which is in their computer system! On September 29, 2025 they performed recall service on our vehicle regarding the 6.2 V-8 engine which required changing the oil to OW40 and all future oil changes. Our service contract has expired so today we had a local business change our oil. Imagine my shock when I pulled my last two Repair Orders from Webb’s to show them what type of oil was needed and I see that Webb’s had gone back to using OW20! When the recall was completed they were required to place a green cap on the engine to remind them to use OW40. The cap is there but they ignored it and used the cheaper incorrect OW20. DO NOT TRUST THEM TO SERVICE YOUR VEHICLE!!

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Jimmy and his team did a great job very good description of the vehicle quit no xx service satisfaction with vehicle and customer service was great. Jimmy did a great job on not adding unwanted services. He was very professional and help get me in and out quickly, good job good place to buy. Vehicle.

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Do NOT buy a car from here. They sold me a Mustang that was TUNED over a year ago. They told me it was NOT tuned or anything. They LIED and now I can't pass emissions or drive the car. Save yourself.

Michael was incredibly kind and welcoming from start to finish. He truly listened, making my wife and me feel like he wasn't selling to us—he was selling for us. If you want a salesperson with a calmer demeanor who doesn't make you feel on-guard, look no further.

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Terrible service. I scheduled an appointment and showed up at the scheduled time only to be told the tech went to lunch. I had to wait an hour until he got back. Clearly they do not respect the customer or their time. Very unprofessional. I would not recommend this shop to anyone. I will never go back.

Brought my car in just to address issues with my catalytic converter which was diagnosed at Autozone. Webb insisted on doing their own diagnosis for $200. Whatever, fine. Turns out it is the flex pipe connecting to the cat causing issue. Webb will replace it for $880!! Scam. Absolutely scam. Got it replaced for only $146 at a family business. I dont think the employees working at this location get to control the pricing but I dont really care who is to blame: they are taking advantage of their customers and charging hundreds upon hundreds overpriced. DO YOUR WALLET A FAVOR, GO SOMEWHERE ... Read More

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Google - May 23, 2026

Brought my car in just to address issues with my catalytic converter which was diagnosed at Autozone. Webb insisted on doing their own diagnosis for $200. Whatever, fine. Turns out it is the flex pipe connecting to the cat causing issue. Webb will replace it for $880!! Scam. Absolutely scam. Got it replaced for only $146 at a family business. I dont think the employees working at this location get to control the pricing but I dont really care who is to blame: they are taking advantage of their customers and charging hundreds upon hundreds overpriced. DO YOUR WALLET A FAVOR, GO SOMEWHERE ELSE.

This was the worst experience of my life. This place is a total disaster. I bought a used vehicle that was supposedly CARFAX-certified—what a lie! The vehicle has a host of electrical problems. When I bought the vehicle, I also purchased a 3-year, full-coverage extended warranty; however, when I returned to this place with issues regarding the vehicle, they told me the warranty only covered certain things. They gave me a list of repairs they claimed the vehicle needed, but when I told the service advisor—Megan Guerra to only work on the specific problem the vehicle was presenting ... Read More

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Google - May 22, 2026

This was the worst experience of my life. This place is a total disaster. I bought a used vehicle that was supposedly CARFAX-certified—what a lie! The vehicle has a host of electrical problems. When I bought the vehicle, I also purchased a 3-year, full-coverage extended warranty; however, when I returned to this place with issues regarding the vehicle, they told me the warranty only covered certain things. They gave me a list of repairs they claimed the vehicle needed, but when I told the service advisor—Megan Guerra to only work on the specific problem the vehicle was presenting at that moment, she got upset. In a rude and disrespectful manner, she sent me to her manager, Devin Kinney, who was supposedly going to handle the matter. He turned out to be just as bad inexperienced and they failed to resolve the problem. Furthermore, they held onto the vehicle for a month, and on top of everything else, they damaged the front bumper; they only gave it a half-hearted repair after I informed them that I intended to take this case to court. I strongly advise against doing business with this establishment. If I could give them negative 10 stars, I would.

Definitely do not recommend as they clearly have disrespectful employees. Simply messaged Cody Belgio on Facebook messenger regarding a vehicle as he has listed many vehicles on Facebook marketplace place and I am currently in the market for a car as I have had huge issues with my current car. Simply asked if they work with bad credit and received a response of “ Hell nah get packing buddy. Who sent you? “ as if I did not message him because he has the car listed on facebook marketplace place definitely no common sense there and just disrespectful. After this I had ... Read More

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Google - May 17, 2026

Definitely do not recommend as they clearly have disrespectful employees. Simply messaged Cody Belgio on Facebook messenger regarding a vehicle as he has listed many vehicles on Facebook marketplace place and I am currently in the market for a car as I have had huge issues with my current car. Simply asked if they work with bad credit and received a response of “ Hell nah get packing buddy. Who sent you? “ as if I did not message him because he has the car listed on facebook marketplace place definitely no common sense there and just disrespectful. After this I had told him have fun when I get in contact with management and the owner of the dealership he then proceeded to go and mark all of the vehicles he had on marketplace as “ sold “ and sure did not have had any more disrespectful things to say.

Zero stars. Webb Chevy is the absolute worst dealership i have ever dealt with. They sent me email asking me to leave a review if I was completely satisfied with their service. Not even close to being satisfied but I will still be happy to leave a review. Bought a brand new 2026 Trax in January, less than a month later and we get message from app for engine and transmission needing service. Take vehicle for service and they say how are you today to which I reply I've been better to which I get a reply of am I ... Read More

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Google - May 7, 2026

Zero stars. Webb Chevy is the absolute worst dealership i have ever dealt with. They sent me email asking me to leave a review if I was completely satisfied with their service. Not even close to being satisfied but I will still be happy to leave a review. Bought a brand new 2026 Trax in January, less than a month later and we get message from app for engine and transmission needing service. Take vehicle for service and they say how are you today to which I reply I've been better to which I get a reply of am I going to have trouble with you. Great customer service skills there. Then I wait for 6 hours for engine to be reprogrammed because wifi not working properly. Shocking, a month later and same code need service on engine and transmission. This time oh we have to replace the injectors (brand new $35,000 vehicle) i wasn't happy to say the least to which I get the reply from their amazing customer service rep well it's just one of those things. Then he tells me in a snippy tone it could happen to a Porsche or a Mercedes to which I had to remind him I bought a Chevy and don't care about Porsche or Mercedes. So after injectors being changed less than 24 hours later I'm getting texts and emails from onstar and mychevy app saying engine needs service immediately. Brought back in and they say it was out of oil but there is no sign of leak, so they serviced vehicle put on checklist that oil was fine (pencil whipped) then released vehicle to us. Now they will do nothing for us, they happily took our money but won't replace the damaged vehicle they sold us. It's called Webb chevy because your stuck in their web when they swindle you and cheat you out of your money.

Michael, Patrick, and the entire team at Webb Chevy in Plainfield truly delivered an outstanding experience from start to finish. Not only were they able to get me into the exact vehicle I was looking for, but they made the entire process smooth, efficient, and comfortable. Everyone I interacted with was professional, polite, and genuinely helpful, which made a big difference compared to the typical dealership experience. There was no pressure, just clear communication and a focus on getting things done the right way. I’m loving my new vehicle so far and really appreciate how easy they made everything. ... Read More

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DealerRater - Apr 23, 2026

Michael, Patrick, and the entire team at Webb Chevy in Plainfield truly delivered an outstanding experience from start to finish. Not only were they able to get me into the exact vehicle I was looking for, but they made the entire process smooth, efficient, and comfortable. Everyone I interacted with was professional, polite, and genuinely helpful, which made a big difference compared to the typical dealership experience. There was no pressure, just clear communication and a focus on getting things done the right way. I’m loving my new vehicle so far and really appreciate how easy they made everything. I’ll absolutely be reaching out to Webb Chevy again when it’s time for my next vehicle. Thank you to the whole team!

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DO NOT TRUST THIS DEALERSHIP!!!!Sold me this crap protective coating called xzilion for 2,000 dollars after googling it all it is a spray on coating.also would not get me a better finance rate despite having over a 800 credit score. Was 80 miles away from dealer and was already committed to buying car. Week after I purchased car I went to a credit union and was able to get way lower finance rate.

Absolutely horrible. We had an appointment to see a car, we arrived and nobody attended to us, they didn't even greet us. We stood there like idiots for 15 minutes. We were going to pay cash, we weren't even going to ask for financing, so we ended up leaving and never coming back.

3 days to replace the hood latch in a auction oxygen sensor

50/50 with customer service. the salesman i talked to was very nice and helpful but a woman named samantha was very passive aggressive and often cut me off when i was talking. most of the service managers seem very stressed out and have the attitude of not wanting to deal with you and be professional

If I could leave zero or negative I would. Every time I bring it in they break something else and expect more money. Do not ever bring your vehicle to this dealer. I’ve been there eight times last two months; they have mechanics with no knowledge of cars.

Bought a trailblazer in 2023. First red flag was an 8.29% interest rate when my credit score is in the 800’s, but I had to move fast and they gave me a good deal on a trade in. Despite my great credit and history, I was told they ran my credit through a ton of different lenders, and only GM financial would give me a loan. Again, desperate, I took it- only to find out a year later you cannot refinance through GM financial. Car was brand new in 2023 when I got it. Immediately noticed my hood had so much play on ... Read More

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Google - Jan 24, 2026

Bought a trailblazer in 2023. First red flag was an 8.29% interest rate when my credit score is in the 800’s, but I had to move fast and they gave me a good deal on a trade in. Despite my great credit and history, I was told they ran my credit through a ton of different lenders, and only GM financial would give me a loan. Again, desperate, I took it- only to find out a year later you cannot refinance through GM financial. Car was brand new in 2023 when I got it. Immediately noticed my hood had so much play on the highway, I feared it would fly up into my windshield while driving. I’ve now had them fix this twice and it keeps reoccurring. Doors hold water. They said that it’s how it was intentionally designed, not a flaw. So if it rains, if it snows and melts, and I don’t drive for a couple days when I finally open my doors water pours out. This WAS intentional, so it would rust sooner. My computer system fails regularly, Bluetooth rarely works but mysteriously my phone connects in all my family members cars every time, but they said it must be my carrier. Headrest is awkwardly placed so my neck is constantly leaning down slightly and is really uncomfortable on long car rides. Car handles poorly in windy conditions. Today I have an appointment for a basic oil change and tire rotation. It’s been bitterly cold. My tire pressure light was flashing yesterday. Not from cold- turns out it’s broken. They told me these typically need to be replaced every 5 years. As if I’ve never owned a car before. I asked them to again tighten my hood. They told me a basic oil change and tire rotation would be upwards of 3 hours. They offered a shuttle ride, which I declined. I don’t allow strangers to drive me. There goes my entire Saturday afternoon. My bumper to bumper warranty expires soon. I will immediately be trading in for a Subaru and will never buy a Chevy again. Terrible experience from the start. Updated to reflect my current interest rate- the dealership has also attempted to contact me to make it right, and did so right away. Due to the value of my car and current life changes I likely won’t be trading in but my opinion on the car overall still stands.

Went in for oil change and tire rotation and when all said and done my final cost was 199.99 wow have to find somewhere else to get it done

Sergio was very knowledgeable and pleasant to work with. He researched the right car for us. We would definitely work with him again.

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It was a pleasure buying a new Silverado from Jim and Will Webb Chevrolet in Plainfield.

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I was told it would be at least an hour for an electrical diagnosis. It took 4.5 hrs. I was given a number to text for an update no response! So I called they said they were still working on the car. I missed a whole day of work. it took 7.5 hours for a GPS update and a tire patch. If I was told beforehand that it was a whole day process, I could have planned accordingly.

They were very accommodating and knowledgeable. A pleasure to work with. We would definitely recommend them to friends looking to purchase a car.

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Easy to deal with and every body we interfaced with was very professional. Would buy another vehicle from them.

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10/10 great service and excellent customer service! Would 100% recommend and would buy from again!

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I came in with the idea of trading in my car and getting a trax. Both Ryan and Jim were so welcoming with great customer service! They remembered me from an internet inquiry I had reached out to them about. I gave Jim an idea of what I wanted but also let him know what else I was interested in looking at. They were so helpful and let me test drive 2 different cars. Very hospitable, making sure I helped myself to the variety of complimentary drinks available. Very smooth process. Rich in finance was also very helpful in answering any ... Read More

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DealerRater - Nov 13, 2025

I came in with the idea of trading in my car and getting a trax. Both Ryan and Jim were so welcoming with great customer service! They remembered me from an internet inquiry I had reached out to them about. I gave Jim an idea of what I wanted but also let him know what else I was interested in looking at. They were so helpful and let me test drive 2 different cars. Very hospitable, making sure I helped myself to the variety of complimentary drinks available. Very smooth process. Rich in finance was also very helpful in answering any questions I had. Overall an amazing experience. It felt amazing, being able to share the excitement with Ryan, Jim, and Rich, they were extremely proud, and so happy for me! Such a great team!

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I bought a brand new car. I said I never would again, but I did. So I did bad, Webb did very well I guess.

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Nice Dealer ship they have some really nice vehicles everybody l talked to was great would recommend

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Jim is a great guy. My wife and I have known him for about 10 years. We’ve bought 4 cars from him and had a great experience each time. We would recommend Jim every time all the time. Thanks Jim!!!!

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Jimmy/James is a great guy. Id buy from him again any day. My fiancee and I were in the market for a VW Tiguan and got in touch with him. He did everything he could to get us out the door within two weeks on a good deal. We drove up 3 hours from central illinois and he got it done. BUY WITH JIMMY!

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I brought my Chevy Cruze in for a simple oil change. The service department performed an unauthorized TPMS relearn without my approval, despite me having three working sensors. I left with all TPMS sensors nonfunctional. I immediately contacted the service manager, who asked me to return so he could “look at it.” When I returned, they attempted another relearn and then told me the sensors needed replacement $156 + tax for each sensor. The service manager denied fault for performing maintenance I did not authorize and offered no solution. I do not recommend this dealership.

The service manager smelled like an ashtray and left my fiances SUV smelling like smoke.

Charles and Marcin did a wonderful job. We didn’t feel pressured at all and Charles was very knowledgeable and helpful. It was a great experience and we love the new car!!

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My Husband had a negative appointment and when reached out to by telling me sorry and a manager will contact us....weeks later and no response! Never again!!

Charles is a pleasure to work with and is so helpful! Highly recommend Webb Chevy Plainfield!

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Charles was an amazing sales person. Very knowledgeable and very patient. He took every question I threw at him and if he didn’t have the answer, he got the answer for me. He said he was newer to this job but you wouldn’t necessarily think so.

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